Clarence Brown Theatre Patrons

INDIVIDUAL TICKET PURCHASERS
Your mobile device is your ticket! Before leaving for the theatre, you should add your tickets to Apple Wallet or Google Wallet to avoid having to rely on Wi-Fi connectivity on or near campus. Print at Home PDF tickets are no longer issued or accepted for entry at any University of Tennessee venue. If you require the box office to print out your tickets, you may be charged additional printing fees.

UT STUDENTS
You can access your online purchased via your account at https://am.ticketmaster.com/cbt/ under My Events. Please add your tickets to Apple Wallet or Google Wallet prior to coming to the theatre.

TIPS TO HELP EXPEDITE YOUR ADMISSION INTO THE THEATRE

  • Access tickets through the text message received from Ticketmaster or through your Ticketmaster.com account at least 48 hours prior to the event.
  • Add tickets to Apple Wallet or Google Wallet.
  • Make sure the mobile phone is fully charged.
  • Have the ticket displayed and ready to be scanned before entering the theatre.
  • If you have purchased tickets for a group and you are all arriving separately, we recommend that you send each patron their own individual ticket.
    To access the additional tickets, you purchased for your group, swipe left on the barcode after scanning.
  • Reference the seat location on the ticket to ensure you know your seat.
  • Turn the screen brightness to its highest level for easier scanning.

HELPFUL HINTS TO PROTECT YOU AND YOUR TICKETS:

Authorized Ticket Sellers – The only authorized sources for tickets to Clarence Brown Theatre productions are:

  • Clarence Brown Theatre Box Office (phone and in person)
    • Tuesday – Friday from Noon – 5:00 pm
    • 1714 Andy Holt (address)
    • 865.974.5161
  • Ticketmaster.com
  • CBT Account Manager (UT Students only)

Please be aware that tickets purchased from other resale marketplaces (including StubHub, Vivid Seats, Craigslist, eBay and ticket brokers) are not guaranteed as valid for entry into the venue.

Counterfeit Tickets – Patrons purchasing tickets from unauthorized sources (including StubHub, Vivid Seats, Craigslist, eBay and ticket brokers) assume the risk that tickets purchased are counterfeit or the barcodes have been invalidated. Any patron attempting to enter an event with counterfeit or invalid barcodes will be denied entry.

MOBILE TICKETS FAQ:

Digital tickets allow you to use a mobile device as a theater ticket. You will gain admission into the theater via a unique QR code, which will be scanned directly from your mobile device. For the easiest entry into the theater, add the Wallet app to your mobile device. All valid digital tickets will display a moving barcode OR a hold near reader (tap-n-go) icon. This change has been made to comply with University guidelines to prevent fraud, and counterfeiting.

No. With digital tickets, all tickets are fully digital and only accessible on a mobile device. PDF tickets have been discontinued and will no longer be accepted at any University of Tennessee venue in order to combat fraud and counterfeiting commonly associated with PDF tickets. As a reminder, a mobile device is the ticket.

Please contact the CBT Box Office Tuesday through Friday from 12pm until 5pm at box_office@utk.edu or at (865) 974-5161 to determine the best way for you to get your theatre tickets.

Yes. You can view all of your tickets by swiping left or right from your mobile device. We highly encourage you to transfer a ticket to each member of your party to allow for the easiest entry and access into the theatre.

We recommend viewing and adding your ticket to your mobile device’s digital wallet at least 48 hours before the performance.

We recommend downloading your tickets to Apple Wallet or Google Wallet 48 hours in advance of the performance. Once the tickets are downloaded, connectivity or Wi-Fi is not required to access tickets.

No, a digital ticket must be provided either within the Ticketmaster app, a link from a text message from Ticketmaster.com on a mobile device, or within a mobile device’s digital wallet for admission into the theatre.

If arriving at different times, the ticket holder will need to transfer a ticket to each member of the party. This will allow the ticket holder and guest(s) to arrive at the venue at their own convenience. Once the ticket transfer offer has been sent to the guest(s), the guest(s) will receive an email instructing them to accept the tickets. If they do not already have a Ticketmaster.com account, they can easily create an account to accept the ticket offer.

Patrons who do not have a smart phone will have the option to pick up their tickets at will call the day of their performance. Please note, there is a $2 fee for printed tickets held at will call.

Yes. You can reclaim the tickets as long as they haven’t already been accepted by the recipient.

Yes. By transferring tickets through your Ticketmaster.com account, it allows us to email the patron directly to let them know when the tickets can be accessed. It also allows us to provide them important performance day information such as parking or changes to the performance time or cast.

Yes, tickets may still be transferred using your Ticketmaster.com account after being added to your wallet. There is not an option within the digital wallet. After transferring, you will need to remove the ticket (remove pass) from your digital wallet.