FAQ

Revised: 1/5/2022


SAFETY PROTOCOLS


IS EVERYTHING “BACK TO NORMAL” THIS SEASON?

The Clarence Brown Theatre is producing a 5-show season, which allows us to ensure your safety as we produce theatre throughout the year. We are committed to the health and safety of our patrons, artists and staff. We will be following state, industry, and University safety guidelines in the 2021/2022 season.


WHAT ARE YOUR SAFETY PROTOCOLS?

Your safety — and that of our artists and staff— is our top priority!  As guidelines evolve, so too will our safety plan. The following practices are based on current University of Tennessee policy and industry standards.

MASKS:

  • Patrons: While we are unable to require masks, vaccines or negative covid test results at this time, for the safety of our staff, patrons, and especially our unmasked actors, and to comply with theatrical industry standards, we respectfully request that all patrons wear masks at all times while inside the Clarence Brown Theatre.
  • Performers: Will not be masked while onstage but will be masked at all other times.
  • CBT Staff: Will be masked.

OCCUPANCY:

Season subscribers will be seated with a seat in between groups. We cannot guarantee the spacing if you exchange your tickets to a different performance as single tickets sell with reserved seating for the CBT MainStage productions.


ADDITIONAL SAFETY PROTOCOLS:

We have increased sanitation measures throughout the building and put some new protocols in place to improve safety including:

  • Touch free electronic ticketing
  • Hand sanitizers
  • Frequent and thorough cleaning of high-touch surfaces
  • Cleaning of filtration systems
  • Acrylic guards at the Box Office
  • We have certified COVID compliance officers on staff who direct all health and safety policy. All of our staff have been fully trained in the most recent COVID safety procedures.
  • You will receive a digital playbill with three viewing options: on our website show page; included as a link in e-blasts promoting the production; and as a link in pre-performance emails prior to the production.
  • Food and drink will not be available for purchase. However, complimentary bottled water will be available at the Concession Stand.

WHAT WILL HAPPEN IF COVID POLICIES CHANGE?

If there are any changes to University of Tennessee policies that impact our safety protocols, we will contact you via email as soon as we know. If changes mean you no longer wish to attend the production, you will be given the option to exchange your tickets, donate your tickets, or receive a full refund.

We also will post any safety protocol changes on our website and social channels.


HOW AND WHEN WILL I RECEIVE MY TICKETS?

This season, you will receive digital tickets. 


WHEN CAN I EXCHANGE AND/OR PURCHASE ADDITIONAL TICKETS?

As a subscriber, you can exchange and purchase additional tickets on an individual show basis beginning on the following dates:

The Curious Incident of the Dog in the Night-TimeTuesday, January 11
Blood at the RootTuesday, January 25
She Kills MonstersTuesday, February 15
Always...Patsy ClineMonday, March 14

WHAT WILL HAPPEN IF A PERFORMANCE IS CANCELLED OR POSTPONED?

If we have to cancel or postpone, we will contact you via email as soon as we know. You will be given the option to exchange your tickets, donate your tickets, or receive a full refund.

We also will post any cancellation or postponement on our website and social channels.


WHAT IF I HAVE TICKETS TO A PERFORMANCE BUT FEEL OR BECOME ILL?

Do not come to the theatre if you feel or become ill, please contact the Box Office for your ticketing options.


HOW DO I GET IN TOUCH IF I HAVE ADDITIONAL QUESTIONS?

Please don’t hesitate to call the Box Office, M-F from Noon to 5pm at (865) 974-5161 or email us at box_office@utk.edu