We encourage our patrons to report emergencies, safety hazards, and any other concerns to our ushers, Patron Services team members, or House Manager. During performances, the House Manager is located in the theatre lobby. To reach House Management at any time call (865) 974-8287.
Before you leave for your night at the theatre, be sure to leave the name your tickets are under, your seat number, and the House Manager phone number (865) 974-8287 with the babysitter or loved one just in case you need to be reached during a performance.
In rare instances, inclement weather may cause us to cancel a performance. If that happens, we will attempt to announce via local media outlets, through social media, on our website homepage, and by recording an announcement on the Box Office phone at (865) 974-5161. If a show is cancelled due to inclement weather, exchanges (see exchange policy) will be accommodated the next business day waiving the per ticket fee.
Late Seating: Evening shows begin promptly at 7:30pm and matinees at 2:00pm. We encourage you to arrive by 7:00pm for evening performances, and 1:30pm for matinees. Seats are guaranteed until show time.
For your safety and to avoid disturbing other patrons, latecomers will be seated at the discretion of the House Manager and may be placed in alternative seating. In rare instances, show conditions can prevent us from admitting audience members until intermission. We encourage all patrons to arrive early to ensure seating and a prompt start time.
Lost & Found
Clarence Brown staff check our facilities nightly for any items that might have been left behind. To inquire about a lost item, please contact the Box Office. Be sure to give us a description of the lost item, let us know when and where you think you lost it, and provide us with contact information so that we can get back in touch with you. Items left in our Lost & Found more than 30 days will be discarded.
Out of respect to our actors and audiences we are unable to admit children under five (5) years of age to any performance. Additionally, fire codes require that each patron, including children, have a ticket — lap-seating is strictly prohibited.
Some productions may not be appropriate for children of all ages. Guidance to age-appropriateness can be found on our website, most marketing materials, or by calling the Box Office — (865) 974-5161 or emailing email@example.com.
The Clarence Brown MainStage, Carousel, and Lab Theatres all feature wheelchair accessible locations. Please be aware that all accessible locations require patrons to navigate ramps between parking, the lobbies, the restrooms, and the theatres. Patrons with severe mobility issues may want to bring a wheelchair or other mobility aid. If you require accessible seating or would like assistance at the theatre please contact the House Manager (865) 974-8287 at least 24 hours in advance.
MCCLUNG TOWER UPPER LEVEL PARKING GARAGE
We encourage all patrons attending CBT productions to park in the McClung Tower Parking Garage (G2) on Volunteer Blvd. It’s Free! We reserve this garage exclusively for you for each performance and place parking flags in front of the entrance so you don’t miss it.
Once you park in the garage, take the elevator at the back of the garage to the 1st floor, walk straight ahead, exit the Humanities Building, and the Clarence Brown and Carousel Theatres are in front of you. It’s less than a five-minute walk. Please be aware that there are two sets of stairs between the Humanities Building and the theatre plaza.
If you have a government-issued handicap parking placard, four reserved spaces are available in Staff Lot 23 immediately adjacent to the theatre, located behind the Carousel Theatre and near the accessible entrance. We also reserve the remaining spaces in this lot for overflow accessible parking. Accessible spaces are limited and available on a first-come, first-served basis.
This is the best place to drop off patrons with mobility issues.
Please inform the House Manager at (865) 974-8287 if you require special assistance entering the building.
A first-come-first-served waiting list will begin forty-five minutes prior to curtain (or as required) for sold-out performances. Should seating become available through ticket donations, release of house seats, or other means, these seats will be released to patrons based on the order of the waiting list. Wait-listed patrons may be seated as latecomers.
Title and Scheduling Changes
We make every attempt to adhere to the production schedule described in our website; however, we reserve the right to make title and schedule changes due to any circumstances that may arise. Refunds will not be issued due to a change in a production’s title or performance schedule.
For the MainStage, Will Call is located at the Box Office in the Main Lobby of the Clarence Brown Theatre. Will Call for Lab Theatre productions is located at the Desk in the Lobby of the Lab Theatre.
Tickets must be picked up from Will Call at least five minutes prior to show time. Tickets remaining at that time will be released to accommodate customers on the Waiting List.