FAQ

8/23/2021


IS EVERYTHING “BACK TO NORMAL” THIS SEASON?

The Clarence Brown Theatre is producing a 5-show season, which allows us to ensure your safety as we produce theatre throughout the year. We are committed to the health and safety of our patrons, artists and staff. We will be following state, industry, and University safety guidelines in the 2021/2022 season.

Our season will begin later than usual, in November 2021, to give our artists and staff time to begin work on our productions safely.


WHAT ARE YOUR SAFETY PROTOCOLS?

Your safety–and that of our artists and staff–is our top priority!  As guidelines evolve, so too will our safety plan. The following, based on current University of Tennessee policy and industry standards, is our plan for A Christmas Carol:

We have increased sanitation measures throughout the building and put some new protocols in place to improve safety including:

  • Touch free electronic ticketing
  • Hand sanitizers
  • Frequent and thorough cleaning of high-touch surfaces
  • Cleaning of filtration systems
  • Acrylic guards at the Box Office
  • We have certified COVID compliance officers on staff who direct all health and safety policy.
    All of our staff have been fully trained in the most recent COVID safety procedures.
  • You will receive a digital playbill with three viewing options: on our website show page; included as a link in e-blasts promoting the production; and as a link in pre-performance emails prior to the production.
  • Complimentary bottled water will be available at the Concession Stand, but food and drink will not be available for purchase.

REGARDING MASKS:

  • Except when a performer is onstage, all artists, crew, and staff will wear masks while in the theatre.
  • In alignment with current University of Tennessee policy and national industry standards, all patrons will wear face coverings while inside our theatres, regardless of vaccination status. If you or a member of your party do not have a mask, one will be provided for you.
  • If you feel ill, please do not come to the CBT. Contact the Box Office for your options.

REGARDING OCCUPANCY:

  • To ensure the comfort and safety of our patrons, artists, and staff, and based on guidance from the CDC and industry standards, we are limiting the number of seats available for each performance of A Christmas Carol to 50% of total capacity.

WHAT WILL HAPPEN IF COVID POLICIES CHANGE?

If there are any changes to University of Tennessee policies that impact our safety protocols, we will contact you via email as soon as we know. If changes mean you no longer wish to attend the production, you will be given the option to exchange your tickets, donate your tickets, or receive a full refund.

We also will post any safety protocol changes on our website and social channels.


WILL YOU REQUIRE PROOF OF VACCINATION TO ATTEND A PLAY?

No. Instead, we will depend on masking, limiting occupancy, and asking people who feel ill – even just a little bit – to stay home.


WILL I STILL BE ABLE TO GET THE SAME SEAT I’VE HAD IN THE PAST?

In order to assure that patron groups will be spread throughout the theatre, we cannot guarantee that you will have the exact seats you have had in the past. We will do everything we can to seat you in the same general area. (If you want your traditional seats, we encourage you to order your tickets right away!)

Seats not renewed by September 24th will be sold to the general public. 


HOW AND WHEN WILL I RECEIVE MY TICKETS?

This season, you will receive digital tickets. We will email your tickets within 72 hours of your scheduled performance.


WHEN CAN I EXCHANGE AND/OR PURCHASE ADDITIONAL TICKETS?

As a subscriber, you can exchange and purchase additional tickets on an individual show basis beginning on the following dates:

A Christmas CarolTuesday, October 19
The Curious Incident of the Dog in the Night-TimeTuesday, January 4
Blood at the RootTuesday, January 25
She Kills MonstersTuesday, February 15
Always…Patsy ClineMonday, March 14

Non-subscribing 50th Anniversary members may redeem Forever Flex passes beginning Tuesday, October 19th for A Christmas Carol.


WHAT WILL HAPPEN IF A PERFORMANCE IS CANCELLED OR POSTPONED?

If we have to cancel or postpone, we will contact you via email as soon as we know. You will be given the option to exchange your tickets, donate your tickets, or receive a full refund.

We also will post any cancellation or postponement on our website and social channels.


STEP-BY-STEP GUIDE TO ORDERING SEASON TICKETS

Click here for a step-by-step guide to ordering your tickets.


HOW DO I GET IN TOUCH IF I HAVE ADDITIONAL QUESTIONS?

Please don’t hesitate to call the Box Office, M-F from Noon to 5pm at (865) 974-5161 or email us at box_office@utk.edu